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Managed Support

Managed Support

Ensure Uptime and Optimal Performance with eAppSys' Superior Oracle Managed Support

eAppSys Oracle Cloud Managed Services is designed to align your cloud adoption and process improvements with the dynamic business landscape. This helps you drive greater business efficiency and maximise Oracle Cloud transformation benefits. Our Oracle support services, and advisory tools help measure and monitor the true business value with continuous improvement and agile service management. Our managed services program has the flexibility to align with customer business needs and adapt to the evolving business horizon.

The Need for Managed Services

Failure, downtime, or performance difficulties could significantly influence an organisation’s IT ecosystem. It can impact every single function like finance, manufacturing, marketing, sales, etc., depending on the component of the solution. Even worse, it can affect overall business performance.

eAppSys provides superior Oracle application maintenance and support services. We have robust SLAs in place that help reduce the enterprise’s Oracle maintenance expenditure and increase IT operations uptime. In addition, we provide technical support, performance optimisation, patching, upgrades, etc.

Our Solutions

Our Cloud-Managed Services

Application Support Services

This includes providing level 1-3 support for Oracle applications and troubleshooting issues, managing upgrades and patches, and ensuring system availability and performance.

Cloud Enhancement Services

This includes implementing new features and functionalities, customising applications as per business needs, and providing user training and support.

Continuous Improvement Services

This includes providing advisory services and tools to help improve processes and drive greater business efficiency.

Agile Service Management

This includes using agile methodologies to manage services and deliver continuous value to customers.

Overall, eAppSys’ Oracle Cloud Managed Services can help customers maximise the value of their Oracle Cloud investment, drive greater business efficiency, and stay ahead of the continuously changing business landscape.

Our Solutions

Managed Services for Oracle Applications

  • Proactive monitoring and maintenance to prevent downtime and performance issues
  • Quick resolution of any issues that arise
  • Regular performance reports and analysis to identify areas for improvement
  • Advisory services to help improve business processes and optimise the use of Oracle applications
  • Flexible service level agreements, deployment models, and coverage hours to meet the specific needs of your organisation
With eAppSys, you can trust that your Oracle applications will be well-supported and maintained, enabling you to focus on driving business growth and success.
Our Services

Our Oracle Application Maintenance and Support Services

  • Incident & problem management,
  • Supporting customisations and extensions
  • Application enhancements
  • Performance tuning and optimisation
  • Application upgrades and patching
  • Security and compliance
  • Monitoring and reporting.
We also provide specialized support for specific Oracle Fusion Applications and EBS modules like Financials, Supply Chain, Human Capital Management and Sales & Services.
Why Choose

Why Choose eAppSys for Oracle Managed Services?

Team of Certified and Experienced Oracle Consultants

We have experienced Oracle consultants and certified support engineers with in-depth knowledge of Oracle technologies and best practices.

Proven Methodologies
We use a combination of proven methodologies and tools to ensure that our customers receive the highest quality of support and service.
Peace of Mind

Our Oracle application maintenance and support services provide our customers with the peace of mind that their critical business applications are being managed by experts who are dedicated to ensuring their success.

Tailored Support Services

We can provide tailored support services to meet your specific needs and requirements. We offer a range of services, including application maintenance, performance optimisation, and advisory services, to help maximise Oracle Cloud investment.

Full Ownership of Oracle Cloud Applications

We work closely with your IT team to provide the support and guidance you need. Or we take full ownership of your Oracle Cloud applications and manage them remotely.

Improvement Advisory

We also offer advisory services to help you identify opportunities for improvement and implement solutions to optimise your business processes.

At eAppSys, we aim to help you optimise your Oracle Cloud investment and ensure that your applications run smoothly and efficiently. With eAppSys Cloud Enhancement Services, you can trust that your Oracle applications are in good hands.

Maximize the return on your Oracle Cloud investments with expert guidance from our Oracle consultants. Speak to Oracle Consultants for more information.

Contact Us

Our Vision

Our vision at eAppSys is to become the go-to partner for Oracle Implementation & support services, helping organizations of all sizes unlock the power of their Oracle technologies and drive transformative business results. We believe that by leveraging our deep expertise, cutting-edge technology, and personalized approach, we can enable our clients to achieve their most ambitious goals and stay ahead of the curve in an increasingly competitive landscape. Through our values of innovation, partnership, and continuous improvement, we aim to consistently deliver exceptional value to our clients and be a driving force for positive change in the world.

Quality Accreditations

We are certified to meet customer needs under ISO 9001 Quality Management, ISO 27001 Information Security, Cyber Essentials, and Cyber Essentials Certified Plus. We are also compliant with GDPR regulations for the solutions we offer to our customers. Our quality accreditations are in place for both our UK and India delivery centres. We are committed to providing high-quality solutions and services that meet the needs of our customers, and these accreditations demonstrate our commitment to quality and security.

Our Mission

Our mission is to continue to be recognized as a strong and trusted IT consulting organization with high-quality solutions. We will achieve this by:

  • Building strong and long-term partnerships with our customers
  • Investing heavily in developing unique solutions to accelerate time and quality
  • Investing in and nurturing the best consultants to meet our customers' needs
  • Being the best organization to work with and having the best people to work with us.

We are committed to achieving this mission through our dedication to our core values and our focus on delivering exceptional solutions and services to our customers. By continuing to innovate and evolve, we will continue to be a leader in the IT consulting industry.

Our Values

At eAppSys, our core values are

  • Integrity of our people and processes
  • Collaboration of our people with customers and partners
  • Innovation of our processes and solutions
  • Quality in everything we do
  • Investing in our people
  • Teamwork within eAppSys and with our clients and partners
  • Flexibility and empathy in our dealings

These values are at the heart of everything we do, and they guide our actions and decisions as we work to provide outstanding solutions and services to our customers. We are committed to upholding these values in all of our interactions with customers, partners, and the wider community.

Our Approach

Our approach is a unique quality-based methodology tailored to meet customer requirements. Our Global Delivery Model (GDM) is based on providing solutions and services using the best resources at the location. Thus, while delivering value and ensuring the highest levels of quality, we foster substantial cost and time savings.

 

We use small integrated teams to deliver projects. Our teams comprise highly qualified people, products, processes and services. Thus, we consistently exceed customer expectations and achieve excellent customer satisfaction ratings. These factors have helped us create long-term strategic relationships with many existing clients.

 

At eAppSys, we respect people as much as technology. Thus, people are at the core of our business values. We firmly believe in the breakthrough abilities of people. Hence, we perpetually look forward to expanding and enhancing our talent base. So, while acquiring new talent, we upgrade our existing base and keep our employees engaged and motivated to deliver what it takes to help our clients succeed.