VALUE ADD SERVICES

Trial Services

We provide customers with an evaluation of their support setup followed by a free 30 days trial of our support services ranging from Helpdesk to third-line Support

Oracle Trial

Trial Services for you

Expert Help Desk Team who can quickly analyze your system(s) and can help to rectify any technical or functional issues

Techno-Functional Support

  • Business Process Reviews
  • Bug fixes & problem resolution
  • End User Support
  • Customisation
  • Integration advice
  • Health Check & Upgrade Assistance
  • Ad-hoc reporting
  • 24 x 7 x 365 Monitoring & Alerting

Oracle Application DBA Support

  • Application Review and On-Boarding Service
  • 24x7x365 Performance Monitoring & Alerting
  • Regular Health Checks & Proactive Performance Tuning
  • Service Request Management
  • Hotline Support
  • Patch application and testing
  • Cloning Services
  • Customisation and interface support
  • Options for Backup, DR, Hosting
  • Cloud-enablement & Security Auditing

Conducting an ERP health check can provide us the insight and knowledge we need to make informed decisions regarding governance, opportunities, risks, and investments.

Functional Health Check

  • Review Organization structure
  • Review Key Business Processes and Controls
  • Review implemented setup of Oracle E-Business Suite
  • Review Application Security Administration
  • Gap analysis: Implemented System vs Actual Business Processes
  • Detailed Road-map for Oracle ERP System using Oracle Best Practice
  • Review Current Business Requirements with enhancements for future
  • Provide a snapshot of the Latest release and its business utility

Technical Health Check

  • Business requirements (SLAs, Transactions)
  • Known issues (application availability, response times)
  • Collect statistical data flow information
  • Hardware Sizing recommendation
  • Application & Database Backup policies & Recovery Plans
  • Review & identify the security vulnerabilities issues
  • Application & Database performance issues
  • Application & Database Security Settings & Plan
  • Application & Database Contingency Plan review

With eAppSys get an expert analysis on complete functional and technical ORACLE Solution before implementation by leading & certified professionals.

Assessment by Certified and Professional Experts

  • Streamlining processes
  • Improving efficiency and effectiveness
  • Controlling costs
  • Cloud engagement
  • Expert certified functional and technical analysis

Excellent Support

Expert Help Desk Team who can quickly analyze your system(s) and can help to rectify any technical or functional issues.

Common Queries (a.k.a FAQs)

Why would I want a Third-Party Support?

As an independent provider of support services, eAppSys has built up a repository of issues and resolutions that we can tap into for quick and efficient resolution. As we service multiple customers, we are able to maintain high levels of depth and breadth of expertise that would generally be cost prohibitive for end-customers.

Are there any Data Security Issues?

A common dilemma facing many companies is the security of their data, especially when the onsite/offshore delivery model is used. We have strict internal processes to maintain data security. For specific requirements on security, we are able to review the same with the customers and determine necessary access restrictions.

Does eAppSys provide any Trial Period for support?

Yes. We do provide trial period for support. Please drop an email to info@eappsys.com with all your requirements. We are happy to help you.

Our support customers are able to leverage in-house consulting and development capabilities as required, relying on a team they have already worked with.